FREQUENTLY ASKED QUESIONS
How do I receive information about Artist Classroom @ Home with Scott Maier?
Email virtualevents@goldenpeakmedia.com to join theArtist Classroom @ Home with Scott Maier email list and/or mailing list to receive registration notices and other event updates.
Where is Artist Classroom @ Home with Scott Maier taking place?
Artist Classroom @ Home with Scott Maier is a virtual live event series that you can attend from the comfort and convenience of your own home, office, studio, or wherever else you can think of, through your personal computer (highly recommended), tablet, or mobile device.
Who do I contact with questions?
Artist Classroom @ Home with Scott Maier is presented by Artists Network and Golden Peak Media.
Email: virtualevents@goldenpeakmedia.com
What does it cost to attend?
Click here for package and pricing options
There is also a list of materials you will need to review before class.
How do I register for Artist Classroom @ Home with Scott Maier live online classes?
When you register online, it is through a secure registration and payment process. Your registration confirmation will be sent to you via email. You will also receive Artists Classroom @ Home updates on live online classes, instructors, special events, and more. (Note: Registration confirmation and email updates are sent to the email address used to register.)
What forms of payment do you accept?
VISA, MasterCard, Discover and American Express
What is the cancellation policy?
If you need to cancel your registration please do so as early as possible. You may cancel via your confirmation email or by emailing us at virtualevents@goldenpeakmedia.com. If you cancel your registration, it will be subject to the following cancellation and refund policy:
- Cancellations made prior to the first workshop of the series will receive a full refund. Bundled Package Tickets (Full Series, 3 pack etc) are not eligible for individual class refunds or future credits at any time.
- A-la-carte registrations made at least 14 days before the date of the workshop will receive a full refund.
- A-la-carte registrations made 13 days to the day before the workshop will not eligible for a refund, but are eligible for a rollover credit.
- Cancellations made the day of the workshop or after the workshop will not be eligible for a refund or rollover credit.
Should a workshop be rescheduled for circumstances outside of our control (instructor illness, instructor internet connectivity issues etc) a-la-carte registrations will have the option to cancel your registration and receive a full refund or receive a credit for a future workshop.
When will I receive the instructions of attending the virtual event?
Artists Classroom @ Home is working diligently to prepare for this unique experience and will send you the necessary instructions within a week of each event's start date. Make sure that the email address associated with your registration is accurate and up to date so that there is no delay in receiving our communications.
Can my computer, tablet, or mobile device handle the virtual event? Most up to date computers, tablets, and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual event for you. Once the event page is available, you will be able to perform what’s called a System Checker that will analyze your internet browser, internet connection, and network settings to be sure they are optimized for your viewing experience. Our webinar provider, Zoom, does suggest you have at least 2 MPBS of upload and download speed from your internet service provider. Click here to check your internet bandwidth. To check specific device specifications, prior to the event page being ready, please click here for mobile devices and tablets, or click here for computers.
Can I register for a friend?
You sure can there is a step in the registration process where you are asked if you want to add any additional people. That is when you would enter their information, along with their email address to ensure they also get the updates.
How do I receive my Order Confirmation and Materials List?
You will receive your Order Confirmation email immediately after placing your order. You will also find a link to print your Materials List in your Order Confirmation. To ensure a smooth live online class experience, review your Materials list and have all items with you at the start of the virtual live live online class.
What supplies do I need for my live online classes?The supply list is included in your Order Confirmation email, and can be found on the website. Please review to ensure you come prepared for your live online classes.
Do I need to do anything else to prepare for my live online classes?
Some live online classes may have homework you will need to complete in preparation for the live online class. Please see the live online class description to determine if homework is necessary for your live online class.
What should I have before the start of my live online class?
Review your Materials list in the reminder and confirmation emails and have all items beside you at the start of the live online class. Additional supplies that might be helpful: pad of paper, pencil and pen.
Can I share my virtual conference login information with other members of my team?
For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference.
Can I access and view recordings of any sessions from the workshops?
Your virtual registration includes access to the live online class recording after the event concludes. Don’t worry, you can view any sessions you missed out on as soon as the recordings for those live online classes are made available through the Event Hub. All recorded live online classes will be available for you to access at no additional charge for 30 days after the last workshop date.
How do I become a Sponsor?
Email virtualevents@goldenpeakmedia.com for more information.
How do I learn about teaching at Artist Classroom @ Home with Scott Maier?
Email virtualevents@goldenpeakmedia.com for more information and to be added to the notification list. When the live online class Proposal Request for the next event is available, it will be posted on our homepage.
I have special needs; can you help me?
Please let us know your special needs as soon as possible by sending an email to virtualevents@goldenpeakmedia.com.
Can I register day-of for any Artist Classroom @ Home with Scott Maier live online classes?
Yes, some live online class registrations will be accepted up until the session begins. Some sessions may sell out in advance, or the need for homework and/or materials may close the class in advance. Be sure to register as early as possible to secure your spot!
What is Homework?
For some live online classes, homework is listed. Homework is work that instructors require to be completed prior to your live online class starting. For homework, please visit the live online class Descriptions. Any homework required will be listed. Please contact us at virtualevents@goldenpeakmedia.com if you have any additional questions about the homework.
What if I am having issues connecting to my live online classes?
Exit the live online class and re-enter the room. If you continue to have problems, try restarting your device and rejoin the live online class. If the problem persists, please contact customer service at virtualevents@goldenpeakmedia.com.